The goal of the European Meeting for Improvement of  Tourism and Visitor Management Skills is to improve the state of conservation of World Heritage sites by enhancing the quality of tourism and visitors management tools for the improvement of overall management skills. The aim of the workshop is to develop and strengthen capacities and skills in tourism management at the sub-regional level to safeguard and improve the state of conservation of cultural and natural sites inscribed on the World Heritage List, and the sites on the Tentative List in Central and South-Eastern Europe and its surroundings.

The workshop will focus on capacity-building in ways tourism can contribute to the management and conservation of cultural and natural properties. Partnerships with the tourism industry for this purpose will be explored.

The workshop will conclude with a feedback session providing participants the opportunity to exchange knowledge and best practices experience. This workshop will be part of a series of workshops organized by the UNESCO World Heritage Centre to generate common tourism policies and methods that will be used to guide tourism intervention at World Heritage sites.


  • Improve the state of conservation of World Heritage sites by enhancing the quality of tourism management tools; sub-regional training for site managers,
  • Develop knowledge management tools, and increase the network of partners,
  • Strengthen capacities of national experts for the conservation and management of heritage properties,
  • Empower sustainable tourism promotion and local communities in cultural and natural sites,
  • Debate issues concerning possible partnerships with the tourism industry,
  • Share experience;
  • Establish a basic framework for cooperation,
  • Discuss major common problems for the participating countries,
  • Prepare a follow-up action plan for improving visitor management planning at World Heritage sites, etc.

 Seminar participants:

  • Cultural and natural heritage site managers from the Central and South-Eastern Europe Region and its surroundings:  Albania, Austria, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, FYR of Macedonia, Germany, Hungary, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia and Ukraine. Each participant will be asked to report on their development or management tools and discuss difficulties encountered.
  • Tour Operators and Hotels

Working languages: Slovak, English